Refund and Return Policy
Refund and Return Policy
At OnlineMultinex Tech & Services, we value our customers and strive to provide transparent and fair refund policies for all our travel-related services. Please read the following terms carefully to understand how refunds and cancellations are handled.
Hotel Booking Assistance
- Refund Eligibility: Refunds are subject to the cancellation policy of the respective hotel.
- Processing Time: Refunds will be processed within 7–14 working days after receiving confirmation from the hotel.
- Non-Refundable Bookings: Certain promotional or discounted hotel bookings may be non-refundable.
Tour Guide Services
- Cancellation: Tour guide services can be canceled up to 48 hours prior to the scheduled service for a full refund.
- Late Cancellations: Cancellations within 48 hours or no-shows are non-refundable
Visa Assistance
Service Fee: Visa service fees are non-refundable once the application has been submitted to the embassy or consulate.
Rejections: We are not responsible for visa rejections by the embassy, and no refund will be provided for such cases.
Flight Booking & Transportation
Airline Refunds: Refunds depend on the airline’s cancellation policy. Additional service charges may apply.
Transportation: Private transfer or transportation cancellations made at least 24 hours prior are eligible for a partial refund.
Custom Packages
- Refund Terms: Custom packages include combined services. Refunds for individual components may not be possible once the package is confirmed.
- Changes & Modifications: Any changes are subject to additional charges based on supplier policies.
General Conditions
- Refunds will be issued to the original payment method.
- Service charges and administrative fees are non-refundable.
- Refund timelines may vary depending on banks and payment providers.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Phone Number
+971 58 519 6602, +971 58 596 9225
Email Id
info@onlinemultinex.ae
Address
Dubai, UAE