Booking & Reservation Policy
Booking & Reservation Policy
At OnlineMultinex Tech & Services, we aim to make your travel experience smooth and hassle-free. By booking our services, you agree to the terms outlined in this policy
General Booking Terms
- All bookings are subject to availability and confirmation.
- Prices may vary depending on seasonal rates, supplier changes, and currency fluctuations.
- A valid email address and contact number are required for all bookings.
- We reserve the right to modify or update booking policies without prior notice.
Hotel Booking Assistance
- Bookings will be processed based on the hotel’s availability and policies.
- Some hotels may require prepayment or deposit at the time of booking.
- Non-refundable or promotional rates cannot be canceled or modified.
- Any additional charges such as city taxes or resort fees must be paid directly to the hotel.
Tour Guide Services
Tour bookings must be made at least 24–48 hours in advance.
Changes or cancellations must be requested within the allowed time frame.
Late arrivals or no-shows may result in the service being forfeited without a refund.
Visa Assistance
Visa assistance bookings require full payment in advance.
Customers must provide accurate and complete documents to avoid delays.
We are not responsible for visa denials; fees paid are non-refundable.
Flight Booking & Transportation
- Flight reservations follow the airline’s fare rules and conditions.
- Name changes, date modifications, or cancellations may incur extra fees.
- Transportation bookings must be confirmed in advance and are subject to vehicle availability.
Custom Packages
- Custom packages require a deposit or full payment as per the package terms.
- Modifications after confirmation may lead to additional charges.
- Unused services within a package will not be refunded.
Payment Policy
Payments can be made through secure online methods or approved offline channels.
Full payment or a deposit is required to confirm a reservation.
All transaction and processing fees are non-refundable.
Payments & Refunds
Bookings require partial or full payment to confirm.
Refunds follow our [Refund & Return Policy].
Transaction and service fees are non-refundable.
Cancellations & Refunds
- Cancellation requests must comply with our [Refund & Return Policy].
- Refund amounts depend on supplier policies, including hotels, airlines, and other partners.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Phone Number
+971 58 519 6602, +971 58 596 9225
Email Id
info@onlinemultinex.ae
Address
Dubai, UAE